Refund Policy

1. Summary

StickerZap sells consumable digital credits (sticker packs) and monthly subscriptions (Premium and Ultra). This policy explains when and how you can request a refund.

2. Credit packs (one-time purchases)

• Unused credits: full refund within 14 days of purchase, in line with EU Consumer Rights Directive and similar protections in US/UK.
• Partially used credits: pro-rata refund for the unused balance, within the same 14-day window.
• Fully consumed credits: non-refundable — the digital product has been delivered and consumed.

3. Monthly subscriptions (Premium and Ultra)

• Cancel anytime by sending "cancel" in the WhatsApp conversation.
• After cancellation, your plan remains active until the end of the paid period.
• No pro-rata refunds for partial periods once paid features have been used.
• First-time subscription: full refund within 14 days if no paid feature has been used.

4. Duplicate charges, fraud, or technical errors

Duplicate, unauthorized, or technical-error charges are refunded in full, regardless of the 14-day window. Please contact us as soon as you notice the issue.

5. How to request a refund

1. Message us on WhatsApp at +55 11 98870-9202.
2. Include the phone number used for the purchase and approximate transaction date.
3. Describe the reason for the refund.

You can also request a refund directly through the payment processor (Paddle, Stripe, or your bank, depending on the method used).

6. Response time and processing

• We respond to requests within 2 business days.
• Approved refunds are processed within 10 business days.
• Refunds are returned via the original payment method.

7. Chargebacks

Before opening a chargeback with your bank, please contact us — we can usually resolve issues faster directly. Unjustified chargebacks may result in permanent account suspension.

8. Contact