Privacy Policy

1. Who we are

StickerZap is a WhatsApp sticker creation service operated by:

This policy describes how we collect, use, and protect your information when you use our service through the WhatsApp Business Platform (Meta).

2. Data we collect

• Phone number: used to identify your account and deliver the stickers you request.
• WhatsApp display name: used to personalize messages.
• Images, videos, and GIFs you send: processed temporarily to generate stickers. Originals are not retained after processing.
• Usage data: sticker counters, interactions with the assistant, and command history — used for quota enforcement and service improvement.
• Survey responses: when you choose to answer a survey inside the bot, we record your answers and the profile data you provide (such as age range, gender, and region). Participation is always voluntary.

3. How we use your data

• Create and deliver stickers as you request.
• Manage your account, usage limits, and subscription plan.
• Process subscription payments.
• Send notifications about pending stickers and service updates.
• Improve the service and fix technical issues.
• Run opinion surveys and generate aggregated reports and statistics, when you choose to participate (see Terms of Use, Section 8.1).

4. Data sharing

We do not sell, rent, or share your personal data with third parties for marketing. We share data only with:

• Meta / WhatsApp Business Platform: to send and receive messages. Meta processes data according to its own privacy policy.
• Payment processors (Paddle, Stripe, AbacatePay, dLocal): minimal data required for transaction processing.
• Supabase: secure storage of account data (number, plan, counters). Data stored with encryption at rest and in transit.
• Legal obligations: when required by law or court order.
• Market research partners: when you take part in the Opinion Program (see Terms of Use, Section 8.1), we share survey results with the partner research company in aggregated or anonymized form. We never share your phone number, your name, or any data that identifies you individually.

Survey responses are aggregated or anonymized before any sharing. The research partner receives statistics and trends about the pool of respondents — never the identity, phone number, or contact of specific people. Rewards (credits) are delivered solely by us, within WhatsApp.

5. Storage and security

Your data is stored on secure servers with encryption at rest and in transit. Images and videos are processed temporarily and removed after sticker creation. Generated stickers are retained to enable resending when needed.

6. Your rights (GDPR, LGPD, CCPA)

You may at any time:

• Request access to your personal data.
• Request deletion of your data by sending "delete my data" in the WhatsApp conversation.
• Stop using the service by simply no longer sending messages.
• Request data portability or correction.

7. Data retention

We retain your account data while you use the service. After 12 months of inactivity, your data may be automatically removed.

8. Changes

We may update this policy periodically. Significant changes will be communicated through the service via WhatsApp.

9. Contact

For privacy questions or to exercise your rights, contact us on WhatsApp: +55 11 98870-9202.